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Every EMS system has some “quality” function, yet very few have actually made anything better. During this interactive session, you’ll learn to use run charts and control charts, accurately analyze your performance data, and how to use it to make improvements that matter to your patients, your employees, and your organization.

Speakers:
Mike Taigman, MA, FAEMS [email protected] 
A former paramedic, Mike has authored more than 600 articles in professional journals and worked with emergency services and healthcare organizations in 49 of the 50 states, most of the Canadian Provinces, Israel, Palestine, Australia, and throughout Europe. Mike serves as Improvement Guide for FirstWatch. He teaches improvement science as an Assistant Professor in the University of California San Francisco’s MS in Healthcare Administration and Interprofessional Leadership and as an Adjunct Professor in UMBC’s MA in Emergency Health Services Management.
Todd Stout [email protected]
As President of FirstWatch and the recipient of a JEMS EMS 10 Innovator Award, a Pinnacle Leadership Award, and the Dr. Jeff Clawson Leadership Award, Todd has extensive experience in multiple aspects of EMS, including in the field, dispatch, management and public safety communications software. He began his career as an EMS Stock boy and has spent the last two decades focusing on helping public safety and health agencies improve operational performance, clinical care and situational awareness. 

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